Returns Policy

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Model Airplane Return Policy

Model Airplane is commited to supplying a valued customer experience for every transaction with our goal is to ensure satisfaction for every delivery. Model Airplane will happily refund or exchange any items purchased from our online store if they are deemed by management to be:

1. Faulty
2. Unfit for the product’s intended purpose
3. Significantly different to those shown or described to you on the website


In these cases the customer is responsible for sending the item back to us, the item cost (not including shipping) can either be refunded to you or credited towards a replacement item. If the item is replaced we will cover the cost to have the replacement item shipped back to you. Please email airplane@themodelairplane.com to notify us of your intention to exchange item’s prior to shipping.

Exchange and Refund Policy


Please email airplane@themodelairplane.com to notify us of your intention to exchange item’s prior to shipping.


The Model Airplane will exchange any item with/without proof of purchase within 30 days of the purchase date for any reason; for e.g. if you change your mind or if you purchased the wrong size by mistake. The item must be returned within 30 days in new condition, still in its original "The Model Airplane" packaging.

Once we have been notified via email and we have given you the details required, please just send the item back to our warehouse in the Philippines and you will be given a credit for the purchase price (not including postage & handling) to be used online to purchase another more suitable item.

Please note the condition of all returned items must meet management’s standards for resale before credits or refunds will be issued.

Excluded From all Exchange or Return Policies


1. Custom – Personalised Aircraft Models - Custom orders cannot be exchanged or returned. This also includes personalization of any kind including but not limited to design, color, size, name etc. Please ensure you specify the items correctly when selecting a custom model.
2. Specials – Because these items have been marked "Specials", they are considered non-refundable and all sales of these items are final.

Please email airplane@themodelairplane.com to notify us of your intention to return item’s prior to shipping.

Refund Policy


To obtain a refund for any reason please email airplane@themodelairplane.com to notify us or your intention to request a refund.

We will refund any item with proof of purchase within 30 days of the purchase date for any reason; for e.g. if you change your mind or if you purchased the wrong size by mistake. The item must be returned within 30 days in new condition still in its original "The Model Airplane" packaging with proof or purchase.

If you cannot provide proof of purchase and management deems that the item was purchased from The Model Airplane we will offer you an exchange (or at managements discretion a refund may still be given.) Refunds and Exchanges will be for the purchase price of the item’s (not including postage & handling)

Please note the condition of all returned items must meet management’s standards for resale before credits or refunds will be issued.